Overview

Since 2011, TBMA (Timeshare Board Members Association) has hosted dynamic conferences, such as this one, to provide valuable connections and educational resources for board members and resort managers of legacy timeshare resorts. Recently, ARDA-ROC (Resort Owners’ Coalition), the advocacy arm of timeshare trade association ARDA, which promotes the interests of timeshare owners at the federal, state, and local levels, teamed up with TBMA to create an even more robust meeting experience.

Here’s what to expect at the upcoming ARDA-ROC/TBMA conference:

Educational sessions and discussion on essential topics (i.e., budget issues, legal issues, insurance challenges, disaster preparedness, and much more.)
Direct access to the ARDA-ROC team to discuss the legal, business, and regulatory issues affecting your resorts with those who advocate for changes across the United States.
Networking and information exchange opportunities with your industry colleagues on topics such as proven revenue generating techniques.

Registration Is Now Closed

Registration for this event is now closed. If you have any questions regarding registration, please email meetings@arda-roc.org.

Questions about eligibility to attend the meeting? Please reach out to roc-tbma@arda-roc.org.

HOA Board Member Scholarships

For questions about HOA Board Member Scholarships, please contact roc-tbma@arda-roc.org

Hotel Information

The host hotel for the ARDA-ROC/TBMA 2024 Las Vegas Conference is the Westgate Las Vegas. Information on sleeping rooms will be emailed to you with your registration confirmation.

Agenda

Thursday, September 12

+ +

7:30 am - 8:30 am | Continental Breakfast and Tabletop Displays

8:30 am - 8:45 am | Welcome from Shep Altshuler and Photo for Timesharing Today

8:45 am - 9:05 am | Welcome and ARDA ROC Information & Update:
Hear the latest in industry research with a focus on owner information.
Jason Gamel, President & CEO, ARDA

9:10 am - 9:55 am | Current Trends in Resort Management:
Optimizing Operational Efficiency: Housekeeping, Maintenance, Collections, Roster Reconciliation
Moderator : Shep Altshuler
Speakers : Scott MacGregor, Lemonjuice Solutions | Joe Sebestyren, Limpidus | Aubrey Vaczi, Cunningham Property Management | Julie Witt, Scottsdale Camelback Resort

10:00 am - 10:45 am | Sponsor Micro Sessions:

10:00 am - 10:15 am | Avoiding the Triple Play: Capital Vacations, Gary Hyde, Capital Vacations
10:15 am - 10:30 am | Unlocking Revenue Magic: How Resorts Thrive with the 7Across Revenue Share Program : Paula DiPaola, Magic Tree Resort, Elizabeth Hosler, 7Across and Kiran Reddy, 7Across
10:30 am - 10:45 am | Tokenization of Timeshare: Joe Takacs, The MVP Service

10:50 am - 11:25 am | Owner and Guest Communications
Controlling the message: The Importance of Publications by Owners & for Owners, Communication across multi resort generations, how to best leverage communications tools, social media, knowing the best way to communicate to your owner base.
Moderator : Dennis Levy, Fantasy World Timeshare
Speakers : Paula DiPaola, Magic Tree Resort | Bob Kobek, President, Mobius Vendor Partners and Customer Count

11:30 am - 12:00 pm | Legal Hot Topics
Moderator : Justin Vermuth, ARDA
Speakers : Alex Costopoulos, Fantasy World Timeshare | Rob Webb, BakerHostetler

12:00 pm - 1:00 pm | Networking Lunch & Break

1:00 pm - 1:05 pm | Morning Recap and Welcome Back: Shep Altshuler

1:05 pm - 1:10 pm | Sponsor Micro Content: Sarah Crawford: Reasons why you should use a design firm when you are refurbishing.

1:10pm - 1:15 pm | Sponsor Micro Content: Gary Porter: The connection between maintenance and reserve studies

1:20 pm - 2:00 pm | Sales and Marketing: Thriving Independently: A discussion on strategies to maximize profits and guest satisfaction.
Moderator : Lee Johnson, Vacatia
Speakers : David Callaghan, SPI | Chris McGill, Interval International

2:05 pm - 2:50 pm | Resort Modernization: Revamping your Legacy Resort for the Modern Timeshare Guest
Moderator : Don Peruta, Liberty Bank
Speakers : Ken McKelvey, Executive Consultant, Capital Vacations, and former CEO Defender Resorts | Cindy Thomas, General Manager, Stoneridge Resort

2:55 pm - 3:35 pm | Technology: Tech Savvy and Thriving: In today’s digital age, staying ahead of the curve is crucial.
Moderator : Gordon McCLendon, SPI
Speakers : Jay Anderson, Grand Pacific Resorts | Rich Muller, Capital Vacations

3:40 pm - 4:20 pm | Resort Transformation: Resorts at a Crossroads: How to Change, Adapt or Get out of the Game
Moderator : Jason Gamel, ARDA
Speakers: Alex Krakovsky, Lemonjuice Solutions | Rich Muller, Capital Vacations | Caroline Shin, Vacatia | Joe Takacs, The MVP Service

4:20 pm - 4:35 pm | Legislative Update
Speakers: Justin Vermuth, ARDA | Sam DePoy, ARDA

4:40 pm - 5:00 pm | Navigating Offers that are Too Good to Be True: Resources, Prevention & Defenses for Timeshare Scams
Speakers : Robert Clements, ARDA

5:30 pm - 6:30 pm | Networking Reception

7:00 pm - 9:00 pm | All Attendee Dinner

Friday, September 13

+ +

7:30 am - 8:30 am | Continental Breakfast

8:30 am - 8:45 am | Welcome and Remarks from Shep Altshuler

8:45 am - 9:20 am | Global Trend w Associations, CAI, Fiduciary Duty: Discussions of the Corporate Transparency Act, Fiduciary Duty of Board Members & Board Member Training
Speaker : Matt Ober, Partner, Richardson & Ober, President Elect CAI Board

9:25 am - 10:00 am | Risk Management Strategies: How to efficiently and cost effectively manage risk to resorts and HOA Board Members.
Moderator: Jan Barrow, Lemonjuice Solutions
Speakers : Gary Porter, Facilities Advisors | Matt Stauffer, Gregory & Appel

10:05 am - 10:20 am: Sponsor Micro Session:
The Vacatia Difference: How we Meet the Needs of Independent Resorts: Michelle DuChamp, Vacatia

10:20 am - 10:35 am: Sponsor Micro Session:
Alternative Risk-Parametrics, 831 (b) and Captives: Not Your Traditional Insurance Placements: Gregory & Appel

10:40 am - 11:15 am | Mature Owners and Next Generation: Tools for addressing a maturing owner base and promoting next gen ownership
Moderator: Michelle DuChamp, Vacatia
Speakers: Scott MacGregor, Lemonjuice Solutions | Kathryn McEntire, RCI | Jan Samson, Capital Vacations

11:15 am - 11:45 am: Closing Remarks & Prize Drawing
Jason Gamel and Shep Altshuler

Meeting Concludes